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No Returns or Refunds Due to the delicate and unique nature of our products, Papillonhaus operates a no returns and no refunds policy. Once an order has been placed and shipped, it cannot be cancelled, returned, or refunded. Exceptions – Faulty or Damaged Goods In line with UK consumer rights, if your item arrives faulty, damaged in transit, or not as described, please contact us within 48 hours of delivery. We will review the issue and may arrange a replacement or refund at our discretion. Photographic evidence will be required. Natural Variations All insects and specimens are natural and may vary slightly in size, colour, or pattern from the product photos shown. These natural variations are part of the character of each specimen and do not qualify as faults or defects. Contact If you believe your order is faulty or damaged, please email us at: 📧 [email protected]